Asus Tech Support (in Off-topic)
October 6 2010 7:30 PM EDT
Helped me absolutely none.
They're just dudes in a call center, not like they're actually there to help. You've got to be able to make them help you!
So what's your malfunction anyway?
October 6 2010 8:11 PM EDT
I tried to make him help me the whole time, he just kept giving me an alternate number to call :(
My malfunction is that this laptop, since I bought it a month and a half ago, periodically freezes and makes a loud buzzing sound. Sometimes it only lasts for a few seconds and then continues as normal, and sometimes it completely freezes. When it completely freezes, I can only shut down the computer with the power button to get it un-frozen.
It also only freezes when I'm running visual media, so I tried updating my NVidia driver. Really glad I set a restore point first, that totally broke me.
What happened when you called the other number?
I dont have that problem, but does your keyboard type multiple keys when you dont want it to every once in a while?
All products come with a 1 year manufactures warranty free from defects and such. Why can you say its broken, label it as audible noise and get it fixed.
October 6 2010 11:30 PM EDT
If it's anything like Dell, they'll screen hard to try and show that it's a user issue. We had a laptop with a faulty MB, and the tech support guy (outsourced, of course) kept saying we had to turn it on and troubleshoot it before he would send a shipping box for repairs. The sentence "it won't turn on" took 2 hours for him to accept.
I *heart* Dell's onsite level support, the hinge on my machine was getting sketchy recently, couple days later a nice man came to my office and put a brand new screen on.
This thread is closed to new posts.
However, you are welcome to reference it
from a new thread; link this with the html
<a href="/bboard/q-and-a-fetch-msg.tcl?msg_id=0036kd">Asus Tech Support</a>