Asus Tech Support (in Off-topic)

QBOddBird October 6 2010 7:30 PM EDT

Helped me absolutely none.

AdminQBnovice [Cult of the Valaraukar] October 6 2010 7:35 PM EDT

They're just dudes in a call center, not like they're actually there to help. You've got to be able to make them help you!

So what's your malfunction anyway?

QBOddBird October 6 2010 8:11 PM EDT

I tried to make him help me the whole time, he just kept giving me an alternate number to call :(

My malfunction is that this laptop, since I bought it a month and a half ago, periodically freezes and makes a loud buzzing sound. Sometimes it only lasts for a few seconds and then continues as normal, and sometimes it completely freezes. When it completely freezes, I can only shut down the computer with the power button to get it un-frozen.

It also only freezes when I'm running visual media, so I tried updating my NVidia driver. Really glad I set a restore point first, that totally broke me.

AdminQBnovice [Cult of the Valaraukar] October 6 2010 8:16 PM EDT

What happened when you called the other number?

smallpau1 - Go Blues [Lower My Fees] October 6 2010 8:24 PM EDT

I dont have that problem, but does your keyboard type multiple keys when you dont want it to every once in a while?

Unappreciated Misnomer October 6 2010 8:31 PM EDT

All products come with a 1 year manufactures warranty free from defects and such. Why can you say its broken, label it as audible noise and get it fixed.

Demigod October 6 2010 11:30 PM EDT

If it's anything like Dell, they'll screen hard to try and show that it's a user issue. We had a laptop with a faulty MB, and the tech support guy (outsourced, of course) kept saying we had to turn it on and troubleshoot it before he would send a shipping box for repairs. The sentence "it won't turn on" took 2 hours for him to accept.

AdminQBnovice [Cult of the Valaraukar] October 6 2010 11:39 PM EDT

I *heart* Dell's onsite level support, the hinge on my machine was getting sketchy recently, couple days later a nice man came to my office and put a brand new screen on.
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