Please do NOT buy a Zune.
First off this is the second time I had to fix it. This time though it only took 7 hours, last time it took several days.
The BAD; DRM, software incompatibilities, hardware failure, customer service, overpriced and Zune hates you.
GF bought it and I ended up having to make it work. BestBuy sales clerks con'ed her into buying it with 2....yep 2 warranties plus "suggested" geek squad install several other unnecessary junk that I could've done but for free. She paid almost $500 for it..... I hate you Zune. Could've gotten a refurb'ed one for $130
The thing I hate the most is....almost all of those geek squad guys are in my classes. All they do is play on their laptops.